We strive to process and ship your order as quickly as possible. Most in-stock orders ship within 1 business day from the time you purchase (Monday through Friday excluding shipping holidays). While we do our best to get all in-stock orders that are placed before 1:00PM shipped out on the same day, we cannot always guarantee such a short processing time. In the rare event that an order takes more than 2 business days to ship, we will notify you.
All orders will ship from the warehouse nearest to the shipping destination that has the product(s) in stock. We try to ship everything in the same package but occasionally orders may need to be broken up into multiple packages and shipments. The number of days it takes to arrive after it has been shipped is largely dependent on your proximity to the shipping warehouse. It could take just a day; it could take a week or slightly more.
We will send you a “Shipping Confirmation” email with your tracking number as soon as your order ships. Please make sure you whitelist our email address so important emails do not go to your spam/junk folder. Contact the shipping company with any questions you have about when your order may arrive. Once it has been shipped, it is out of our control and only the shipping company can provide you with that information
If for any reason, a package cannot be delivered, the customer is responsible for our costs to ship the package and any additional costs associated with the delivery, re-delivery attempts and return shipment to us as well as a 10% re-stocking fee. This is true even if the customer received “free” shipping (shipping is only free for products that are delivered and not returned).
If you receive damaged or incorrect item(s), Contact Us no later than 3 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and Contact Us immediately.